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Kroger Corporate Coupon Policy

2014 1:13 pm

kroger coupon policy

UPDATE as of May 2014, Kroger has FINALLY released a corporate-wide coupon policy that IS available to print from their website HERE.

While this policy DOES address some of the things we run into when using coupons, there are MANY many scenarios that are not covered (bogo coupons/sales, coupon overage, etc.), so in that case – it is up to the individual managers to set their own policy. Hopefully that’s in your favor. ๐Ÿ˜‰

Coupon Policy

Store Management has the right to accept, decline or limit the use of ANY coupon(s). Store Management has the right to limit the quantity of coupons and/or items purchased in a single transaction, by a single Customer, or in a single day.

Coupons will be limited to no more than five (5) paper manufacturer coupons for the like products, each coupon value considered one (1) coupon in the same transaction.

Coupons will be limited to redemption from products currently on-hand at the store location.

Limit one (1) manufacturer coupon (paper or digital) per item purchased.

All coupons will be accepted at face value.

Expired coupons will not be accepted.

Only Pharmacy competitor coupons will be accepted.

Couponed items will not be sold to vendors.

Internet Coupon Restrictions/PAH Coupons:

o โ€œFree itemโ€ Internet coupons can be accepted if all purchase criteria is met.

o Only one Internet coupon per item will be accepted.

o In some instances, Internet coupons may be limited to two (2) coupons per Customer in a single day.

Internet coupons that display characteristics below will not be accepted:
o Blurry

o Out of proportion

o Do not scan properly

o Appear to be altered in any way

View the Kroger Coupon Policy online.

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  1. LeeAnn Sand says:

    Has anyone heard of this before!?!?
    I was in Kroger located in Thompson’s Station, TN, just one week ago. I had over $210 in groceries and just 8 coupons (sadly). 4 were manufacturer coupons and 4 were Catalina, printed by Kroger, for Kroger brand products. After the 4 manufacturer coupons the cashier handed back my Catalina coupons and said “we only accept 4 coupons per transaction”. Now, I have been shopping here for the last two years, with piles of coupons at every trip. I’ve never heard of this, and so I tell her that’s ridiculous. So she confirms this “policy” with the cashier next to her. According to the coupon policy here, that’s not accurate information. I’m going to give Kroger another try today, armed with my printed copy of the policy. But seriously, has anyone ever heard of this???

    • Sounds like the cashier is mixing up the words with TRANSACTION and PURCHASE. I have been through that so many times. When a coupon states 4 like coupons per purchase, it does not mean PER TRANSACTION. In circumstances like that, I would just tell the cashier to please contact the manager (if lines arent busy) or grab the items you want to purchase and go to customer service desk. It could be a training issue. I have never heard of only being able to use 4 coupons per transaction. What was the outcome of your next trip?

  2. here in Arizona are store is krogers brother frys they do take expired coupons no more then 3 months old out of date! I don’t know if my state or what but all the sales on here all the same there just wondering if there doing the coupon only for krogers and not the whole chain

  3. leaveasmallerfootprint says:

    I have rarely used coupons in my life bc I mainly buy fresh produce etc. and most coupons didn’t relate to our needs. For non-food items/ paper goods, we usually just went with the sale item. Now that we have babies, coupons would be very valuable to us- especially on baby products. After reading the new coupon policies (no doubling, limit of 5 coupons per transaction), I am quite disappointed. I wondered when the crazy coupon shelf clearers would ruin coupon usage for everyone and, it appears it has finally happened. I’m not trying to be offensive but lets be honest….. some people are just plain greedy!! I’m not surprised that stores are changing the rules in light of some of the ridiculous, gluttony portrayed by those who abuse savings. For instance, I’ve witnessed a person loading an entire shopping cart full of mustard! Really!?! Thanks to this selfish mindset…. other shoppers aren’t always able to enjoy the sales. I just think people need to use common sense…. of course you have your reasons for stockpiling but honestly… do you really need to? After all, many of the products will expire before you even use them…. (the question is meant to be rhetorical- no answer needed- only reflection). The bottom line is, for those of us who only use what we need, coupons are not the help they once were, or could be due in large part to the “crazy couponers”.

  4. Jennifer says:

    My Kroger is still doubling… strange. I do most of my shopping at publix though so it doesn’t affect me much. I just go to kroger when things are really cheap/free and run in and out fast. I’m always treated rudely at the kroger closest to me so I usually only go when I go to publix across the street since that’s a 20 mile drive for me. I wonder how long Publix will double since Kroger is now stopping.

  5. My, my, my. There are some really testy shoppers responding to the new coupon policy. I didn’t like it myself until I calmed down and reread it. After I considered my shopping preferences, that I use my coupons based on expiration dates, I discovered that this policy isn’t really going to affect me much at all.

    To save time, it is possible that I will check with management for any decisions about coupons before getting to the checkout line. It will keep me from becoming highly annoyed with a checker. Frankly, I’m glad coupon decisions are at the managers discretion. I usually come out with a better deal. They don’t really want customers screaming about anything so they will usually do whatever they can to have a happy one. I don’t always get what I want, but I feel calmer knowing that I communicated my thoughts to the manager.

    For the items I buy, Kroger is my first choice. After they stopped doubling coupons, they started having numerous other incentives. I usually come out way ahead of other stores with savings. It is true that I study to get ready for shopping trips but I do it during TV commercials. I hardly notice the extra time I spend. Though I don’t have kids, I am a caregiver so time spent is an issue.

    None of my comments I have are in response to anyone’s opinions expressed here. Just wanted to put my thoughts out there too.

    Happy shopping to all.

  6. The policy is ambiguous, but I am glad that the 75% of an item’s value threshold is gone.

    • Also, my store ended triples without warning, and then canceled doubles about 5-6 months later. It was painful, but anger does not get me or anyone else anywhere.

  7. Belinda says:

    So is this the actual policy for all krogers? Cuz ours is saying only 3 like coupons

  8. So are we still able to get rain checks for out of stock items an use our coupons!? I find this policy vague in ways

    • Here is the quote from the policy: ‘Coupons will be limited to redemption from products currently on-hand at the store location’

      My interpretation is no coupons on rain-checks, but you can still get rain-checks. I hope I’m wrong!

  9. My mother is a cashier at WalMart and I try to avoid that store if at all possible. They treat their cashiers with no respect. I know WalMart is supposed to only accept two printable coupons on any like item, so maybe that’s what Kroger is going for since you’re only allowed 2 prints. I know….people print from different computers, as do I. I always get a hard time when couponing at WalMart……so I don’t bother. I was more concerned about the mention of rain checks and not being able to use coupons with them when redeeming them. We live with the comment “at managers discretion” every day. My job description at work says “and any other duties specified by the ‘manager'”. There is always vagueness because there are people that try to work the system and they cannot encompass every scenario as people find ways to get what they want. If you’re an honest shopper, then you’ll figure out how to get the best deals for you. I think it would benefit if Kroger had a double coupon day! I believe in the near future, there will be no paper coupons and it will be all digital anyway. That’s my two cents……have a good day!

  10. Venisha says:

    Lowering prices, ha, not hardly it’s just a marketing ploy and I noticed that they raised some of their prices in the last month so now what lower them back to normal, smh. Sticking with Target, at least they have store coupons to stack mq’s with and cartwheel. Kroger dropped the ball they are going to need to step up their game.

  11. I would just like a little clarification about this:

    o In some instances, Internet coupons may be limited to two (2) coupons per Customer in a single day.

    Because, it is so vague. I can change how I shop to fit the policy, but only if I know what the policy is. 2 internet coupons for the same product? Or two internet coupons for an ENTIRE transaction?

    Those are so two different scenarios.

    If it is 2 internet coupons in one transaction, that is like doing away with internet coupons altogether.

  12. Melinda says:

    Honestly, quit whining over it. Do separate transactions to get the best value over it. If you don’t have the time to stand there in line, make it. Stores open early and close late, figure it out. If you don’t like that, price match at Walmart and use all the coupons you want there. Be happy you had/have doubling. We only have Smith’s and they’ve only doubled like 3 times in a three year span. Call yourselves lucky. Coupon policies are changing because people are becoming more money savvy, NOT greedy. Times get tougher and people stock up for the unexpected. I admit I’m a shelf-clearer, I have my reasons but I don’t have to argue for acceptance from anyone. Stores are doing what they’re doing to survive before Walmart runs them out (and it’s not like Walmart is getting any cheaper).

    Do your store ad homework, work your coupon magic, and demand that they open up a extra checkout lane so you can hurry up and get your savings and leave.

    • bewildered says:

      Why so aggressive and TACKY? If you donโ€™t have the time to stand there in line, make it?????? Can you really speak for everyones time allotment or time management? Sounds like you take this strangely personal?? HMMM? And a self admitted shelf clearer with reasons? Sounds NARCISSISTIC to the rest of us whiners who only were on here seeking clarification of this new policy. And I don’t know if you have ever encountered Kroger’s pitiful excuse for customer service which I personally rank #2 behind Walmart (#1) but I would love to see the day that any customer could demand that they open up a extra checkout lane so you can hurry up and get your savings and leave. AGAIN NARCISSISTIC!!!!! Have you taken your meds today?

  13. I am confused. This is the sams policy they have always had, EXCEPT for the mention that they MAY limit online/internet coupons to 2 per transaction?


    Why accept five regular coupons from a paper or insert, but only 2 online coupons?

    Like most people here, I print my coupons. So, they are internet coupons. But I have always been able to use 5 in onr transaction.

    So….is this changing, or is it just up to the store or cashiers discretion?

    • The one Krogers near us had started only taking 2 internet coupons about 2 months ago. The manager was so tense when he saw the cashier excepting more than 2 from me. It ended up that someone had gotten fired that day over coupons and it sounded like an upper position person and he was worried about loosing his job. He called into the main office and told them that my order was about done and no one knew about the policy change and that my numbers on the coupons were all different. So they let me go through but are now only taking them once a day. I thought about going early in the morning and later at night because I was in town another day and they just happened to know I was in that morning and wouldn’t take them on the second trip.

  14. Jennifer C says:

    Mine never has the sale items!!! I just quit going!! I did like some of the sales they had and the only reason I switched back to Krogs was bc it doubled I’d honestly love to know how much there sales are now and how much it declined since the doubling stopped I read somewhere one state still doubles how’s that fair… Sucks .. Oh well back to Walmart ๐Ÿ™‚

  15. Our Kroger quit doubling last year and said they were going to lower prices on alot of stuff. They did…. for about a month.i buy my husband V-8 in the little cans that is sold in a 8 pack. Walmart and Meijer sell them for $2.89 kroger- $4.29. That is just 1 thing. It is so hard now days to make a stock pile. Glad I started years ago. All the grocery stores are bad and it’s only going to get worse.

  16. Rodney is just so cool.
    I bet he’s the most popular loser in his group of friends.

  17. Some if you people are down right stupid

  18. MARIA C says:

    On many of my receipts, there is information to participate in a Kroger survey. The Kroger Feedback website is given with a unique code to use for your feedback. (Plus you earn 50 gas points for taking the survey) I urge everyone that is interested in discussing the impact of no longer doubling coupons, their “lower” prices, etc to take the survey and voice your opinion there. Each time I take the survey, I always select “highly dissatisfied” for all questions that pertain to Kroger’s prices compared to other retailers. Then in the open comment section I write in that I now do the majority of my shopping at other retailers since Kroger stopped doubling coupons. I tell them that I get cheaper deals at other retailers. IF YOU DON’T WANT TO WAIT AROUND FOR THE SURVEY, WRITE THE KROGER CORPORATE OFFICE.


  20. Most of you people are complete idiots and have no common sense at all. Read the freakin policy. My Kroger has used this policy for over 2 years and I save 40-50% still so SHUT UP ALREADY.

    • Ben WAS the biggest DOUCHE-BAG, but absolutely NO surprise that a COMPLETE MORON NAMED TIM took over 1ST PLACE!!! It’s ALWAYS a “TIM” that is the BIGGEST D-BAG!! CONGRATS, D-BAG OF THE CENTURY! GOLD MEDAL WINNER……TIM THE DOUCHE BAG!!!!!! ——GFY, TIM! (You probably need some help here, right Moron? The “G” is “GO”, The “Y” is “”YOURSELF”…..Can you figure out what the “F” stands for????) Just another WORTHLESS TIM!! Save us all, and jump off the highest bridge you can find. Make sure there is at least 10 feet of water at the bottom & chain a few cinder blocks on each ankle. And a couple to your neck, just to be sure. DOUCHE BAG!!!!

      • Tim, Rodney is mad because we can actually read and save money. Let’s save him the time and just ignore him and let me waste his money at other stores.

  21. For everyone that is complaining about the policy, there is an easy solution. DON’T SHOP AT KROGER! If you don’t like, then don’t shop there. I guarantee over half the people mad will be shopping there again within the next week anyways. So everyone the time and effort and stop typing out your complaints. #KrogerRules #WillShopThereUntilIDie

  22. My kroger will give me a rain check if they sale item I want is not in stock. I can return and purchase that item at a later date(rain check has an expiration)and still pay the sale price. I still save money even though they don’t double anymore. If I can ever get my stockpile large enough I hope to never have to walk into Wal Mart again.

  23. Krogers supposedly changed their coupon policy because they were lowering prices. Thats a crock. They have raised prices. And if as they said” that many people don’t use coupons” well then why stop doubling. And as for people who say people are greedy. Well step into my shoes, my husband was diagnosed with cancer in october. I opted to use coupons and not have to go to a food pantry.

  24. This has been the policy here since last July when they quit doubling. They have “lowered prices” on alot of items, it’s not every item in the store. Like the Bayer aspirin, finish tabs, & Gillette shave gel is cheaper there than it is at Walmart plus u get fuel points to where at Walmart u get nothing. And it’s not a total amount of qs but LIKE qs & here I can still do multiple transactions. If they r out of an item when it’s on sale get a rain check. I live 30 miles from closest Kroger so when I go yes I will clear a shelf if it’s an item I need or won’t be back until after q expires. The reason why someone gets a certain amount of items is really no one’s business & others need to quit judging them for it

  25. Ending the double coupon was the last straw for me. I’m done with Kroger. Their prices are inflated, they NEVER have the sale items in stock, and the managers discretion statement basically means that each store can make their own rules. Meijer has lower prices, better produce, and a bigger selection. Kroger lost my business.

  26. It doesn’t say anything about dbl coupons? Does that mean we can dbl up to a dollar? I don’t care for the part that says managers discretion. The night manager in Taylor has a power ego!

  27. brandi boes says:

    My kroger only allowed 3 like coupons regardless if they were paper or Internet, I sure how they don’t limit the number of Internet coupons because that is the only thing I use and I’m trying to feed a family of six, I never clear a shelf either. .. I’m afraid I will have to go back to meijer

  28. My store was already doing the limit of 5 coupons- it was per transaction then they decided per day- I think it depends on who is asked. I don’t see the big deal, really… I still save quite a bit, just gotta separate transactions or come back more than once– I guess I just fail to see what the fuss is really about. You can still coupon, they still have awesome deals.. I shop at Meijer & Kroger but since I’ve been couponing, the more I like Kroger and this “new” policy is no different than what it already was at my store! Kroger is still awesome, but if you’d like to pay more at other stores because ya’ll don’t think so.. be my guest– the shelves will be in store for me to buy it ๐Ÿ˜€ Truly grateful! ๐Ÿ™‚

  29. Marla Zakany says:

    I am so disappointed in Kroger! I am not happy with the no doubling but even more upset with the prices!!! New lower prices?!?!? Not at our Kroger!! Milk, meat, butter, (everyday items) are HIGHER tha Walmart and other stores in our area. If I do have a coupon for an item, it isn’t on the shelf. If you are having a sale, then stock up on that item!!!!! I miss out on some things that would be a fair deal during mega sales because it is hard to meet the quota of items. (Buy 5 save $5) I feel Kroger is being deceptive in their advertising! Yep! I upset!!! And I let everyone I know hear me!! I am now shopping more at other stores and less at Kroger! Hope Kroger is happy!

  30. I used to love Krogers. I depended on double $ coupons to help feed my family. My husband always loved Meijers. I finally turned him around awhile ago when he could see the savings with the double coupons. It’s not like that is all we spent $ on. We also bought the rest of our groceries. So, your store made $. But now I am so disappointed my husband will get his way of Meijers, just because of your new store policy. You will loose a big percentage of your customers. A lot of my friends also a coupon users. They also will no longer be back. I see an empty building comming soon in my neighborhood. Umm I think it was called Krogers at one time.

  31. I don’t see how this policy is upsetting people? The majority of coupons already have a “4 like coupons” limit anyways, so it’s only in rare situations that it would affect you, and in those situations, just do more than one transaction! Someone said something about greedy people, and while I know some people do buy a lot to resell, it doesn’t mean they are greedy. Some people coupon as a job, and selling things at a discount is really just helping themselves and the person they sell to. And people who buy a lot and don’t sell it, well maybe they just have a large family or want to stock up for a while. I stocked up on men’s deodorant last week, ended up buying like 20 of them, but I have 6 Kroger stores within 25miles of me so I’m not putting anyone out. It is frustrating going to a store looking for a good deal and it’s all gone, but just like everything else in life: you take the good with the bad. Not like it won’t go on sale again within a few months!

  32. All coupons will be accepted at face value….. does that mean they cannot price down a coupon, like when we had the $3 any advil, they tried to adjust it?

  33. michelle tomlinson says:

    Someone on here mentioned greedy people with coupons, we do what we have to do to feed our families. I get depressed grocery shopping, I can only imagine a family of 5. This is so wrong of Kroger.

    • Yes, we must do what we have to do to provide for our families and with the double couponing stopping will make it harder but we must learn new strategies. I have a family of 11. I will still shop Krogers probably won’t be buying as much as before. Giant Eagle doubles I will start watching there ads more closely. Buying from Adli’s, produce esp. But don’t forget about buying in bulk online or finding places you can buy in bulk. We will just have to think outside the box. Gardening etc. Making from scratch is a lot healthier. I am trying to make my own convenience food. Someone mentioned Target, our Target isn’t the grocery store one but I have been buying more from them since Kroger stopped and getting items for free or close to it. The Target near us has been real helpful and friendly. Trying to go to so many stores does take a lot more time so I can’t get all the deals every week but do my best. I pray we all can learn new strategies.

  34. Laurene says:

    Well driscolls have diff numbers on each one

  35. Alliyah says:

    Wow way to go Kroger instead of implementing a real coupon policy you are just going to leave it up to Kroger Management to decide that is not to smart considering there are people who just want to be “in charge” and have a big head and try and show people they are boss. I would not expect this from a large chain

  36. DetroitMama says:

    I don’t see any mention of the electronic coupons. Is that a separate policy. I know the current policy. I just thought they would have included it.

  37. The reason our kroger is doing it is because of greedy people I am glad they are kroger runs fantastic deals and people take advantage of it they resell it which in turn hurts the honest people you only need five let the others have a turn too

  38. stephanie says:

    my kroger will only accept 3 like coupons… I even brought up that the coupon policy at says 5. But every store has the right to limit the number of coupons.

  39. Brigitt says:

    So coupons dont double at any krogers now?

  40. What good is a coupon policy if no one in the company cares to knows it. Now each cashier makes up their own policy as they go.

  41. lisa warner says:

    So now we are allowed 5 paper coupons meaning from the newspaper and only one printable from the internet which allows printing of two?? And restricting to only 2 printables per day in some instances?? What instances?

  42. I would sure like to know what internet coupons they will only let us use two of. Do they mean only two printed from the internet total? I am about to switch to Walmart. It looks like it is all at their discretion and we have no way of knowing until we get to the checkout?

    • Melissa says:

      My stores policy on internet coupons has been 2 like coupons for a while, I can use several printed coupons just only 2 of each kind. I think this is because your only supposed to be able to print 2 of each and they used to have a lot of people just coping after printing, which are fraudulent coupons that the company wasn’t getting reimbursed for. It is kind of a pain for those of us that have multiple computers and can print many valid coupons, it’s frustrating but I understand why they do it. Just like everything else a few bad people trying to cheat the system ruins it for everyone else.

  43. the “out of proportion” has always been in effect at my store and is ridiculous. Basically if it isnt the size of something from it must be a fraud

  44. All coupons will be accepted at face value.
    ^^^ do they still double to 1$?

  45. What coupon is considered to be an “Internet” coupon?

  46. I always thought our limit was 4 like coupons so I’ll take the extra! I do know some coupons state no more than 4 like coupons on them though.

  47. Tonya Gajowiak says:

    Kroger sorry to say..u are LOSING thousands of customers!!! Including..ME!!!!

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